Afrox, in conjunction with the customer, will decide on the most appropriate and optimal means to manage accounts.
A dedicated customer service team is committed to quick and accurate order-taking through either voice, fax or on-line, whichever is the easiest for our customers.
The CSC will communicate and update customers with information relating to their orders and delivery.
Our CSC team is available for all your administrative enquiries including invoicing, account information management, account hierarchy, opening/closing/amending accounts, and providing copies of invoices/statements. This information is also available via the internet for registered customers.
Afrox has a specialised internal asset manager who confirms cylinder holdings for each delivery point. The asset management team is able to provide stock counts, reconciliation reports and handle dispute resolution.
The customer service team is also able to respond to the following other queries:
Supply information: supply options and location of retail outlets.
Pricing information: list prices (for relevant products) and pricing queries.
Delivery information: Proof of deliveries which can be provided by email, fax, post or 'My Account'.
Technical and safety information: basic product and technical support and safety data sheets.
Electronic tracking of queries.
Basic product and safety advice can be obtained from Afrox branches or from the CSC, and is available free of charge to all customers.
