For the convenience of our customers, Afrox offers an extensive delivery service. Our Central Scheduling Centre has a dedicated team that is responsible for and committed to coordinating and planning of distribution and deliveries.
The 'CORE' range of Afrox products is available and stocked at all Afrox sales locations. Stock levels are carefully determined in accordance with the Afrox inventory model in order to offer our customers excellent availability of our products. The 'STO' range consists of products stored in our central warehouse, and deliveries to sales locations and customers are done in accordance with requirements.
Our world-class Customer Service Centre (CSC) or your local sales representative is able to offer real time updates regarding lead times for our customer deliveries, and of next scheduled deliveries to their sites. At Afrox, we pride ourselves in our national distribution capability; lead times are naturally dependent on the proximity of customer delivery points to Afrox distribution hubs, as well as orders being received by Afrox by 15h00. Orders for products forming part of our 'CORE' range (items stocked in all sales locations) have the shortest lead times. Products forming part of our 'STO' range (items stocked centrally) have slightly longer lead times due to transport requirements.
Afrox offers an emergency delivery service at an additional cost, which can be arranged based on transport availability.
Afrox will deliver to customer-specific site delivery points or storage locations. As safety is our first priority, this is subject to safe and suitable conditions being available for deliveries. Residential delivery is excluded.
Our drivers offer you the convenience of handling goods within close proximity to the delivery vehicle, with assistance from the customer's staff. Connection to equipment or manifolds remains the sole responsibility of the customer. For large deliveries, customers are required to provide appropriate mechanical handling equipment.
Proof of Delivery or Collection documentation is provided to our customers at the time of delivery and/or collection ensuring transparency and efficiency.
Afrox offers the convenience of a cylinder policy that operates on a 'full-for-empty' basis. Extra allocations are available, subject to prior arrangement and availability.
In the interest of providing excellent service for the diverse needs of our customers, a large range of products is available via the Afrox 'Collect' offer. There are over 60 Afrox retail outlets (Gas & Gear and Sales Centres) across the country, plus an extensive network of almost 100 Afrox agents with varied product ranges whereby collection is an option.
