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This offer covers the following product ranges: Miller, Transarc®, Thermadyne Plasma, Harris Blue Boxes, Witt Test Panels, and Afrox Industrial. In order to provide our customers with the best possible level of service, only machines sold by Afrox may be sent to SED for repair.
Welding and plasma machines under warranty will be repaired in-house. Transarc® 140/160 machines are replaced if still under warranty. Imported machines will be repaired in-house. Other locally manufactured machines sold by Afrox will be sent to the OEM for repair.
High volume spares to be kept at the central warehouse. Low volume or specialised spares are air freighted from their relevant countries of manufacture.
Afrox will maintain the equipment in line with the Occupational Health and Safety Act and Regulations, as per a planned maintenance policy.
Records of maintenance carried out will be available to customers.
At Afrox, clear communication between branches, personnel and customers will be ensured to provide customers consistency of service levels.
Lead times for repairs or replacement of equipment still under warranty will be confirmed once a full analysis has been completed.
For machines that are no longer under warranty, quotes for repairs will be provided to customers within 2 - 3 days of receipt of the machine in the Afrox workshop.