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• Do I need to have a Afrox account to purchase online?
• How do I register for the Afrox Shop and My Account access?
• What format should my password be?
• How do I change my VAT display preferences?

• How do I open an account with Afrox?
• I'm not sure if I'm a Consumer or a Company?
• Why does it matter if I'm a Consumer?
• What are the Terms and Conditions and Rental Agreements?
• My bank account needs more than 1 signature but I want to pay by Direct Debit
• I would like to set up a Direct Debit, but am confused which options I need to select
• I can't agree that the products are for my sole use and that they will be used for safe and ethical purposes.
• Can I get duplicate copies of my account opening documentation?

1. Do I need to have a Afrox account to purchase online?

Yes. To purchase gas online, you must have an Afrox account and be registered for online access. Existing Afrox customers can activate their online profile, while new customers can apply for an account during registration. You can also use Guest Checkout to purchase equipment and safety products without registering. Please note that gas purchases and collection orders are not available through Guest Checkout.

2. How do I register for the Afrox Shop and My Account access?

To register for the Afrox Shop, please click on the Sign In/Register link on the home page of the shop. If you are not currently a Afrox customer, you will need to complete the online account opening section to set up an online account. If you are already a Afrox Customer, you will need a recent paper copy of a delivery note, invoice or statement to provide your account number and a document reference number. (Please note all accounts applications are verified before activation)

To do this select the 'My Account' icon, then go to 'My Account Profile', then select 'Show More My Account Profile Options' and select 'Contact Information'. You will then need to click the 'Change Password' button.

3. What format should my password be?

Passwords need to be at least 8 characters and must follow these rules:

• Your password is case sensitive
• You should include at least 1 letter and number
• Minimum of 3 consecutive letters or numbers
• Your password cannot be the same as your username
• Your password cannot have been used previously
• Your password never expires and must be kept secure; you may manage/ change it through your account profile

4. How do I change my VAT display preferences?

The Afrox Shop can display prices either including or excluding VAT depending on your preference. To change the VAT setting you can click the VAT inc. / excl. toggle at the top right hand corner of the web page.

5. How do I open an account with Afrox?

a. Go to www.afrox.co.za.

b. In the top right-hand corner, click on “Sign In / Register.”

c. Select the “Register” option.

d. You will be directed to a page asking if you are an existing customer or new to Afrox.

e. Click on “New to Afrox.”

f. You will then be given the option to open either a Cash Account or a 30-Day Account.

g. Choose your preferred option and follow the prompts to complete your registration.

Alternatively, our video guide provides instructions on how to sign up for a new account.

6. I'm not sure if I'm a Consumer or a Company?

If you are an individual, part of a partnership with fewer than four partners, or a member of an unincorporated organisation, you are classified as a consumer. Otherwise, you are classified as a company.

7. Why does it matter if I'm a Consumer?

Because Afrox rents cylinders to customers, we are required to comply with the National Credit Act. This provides consumers with additional rights and protections.

8. What are the Terms and Conditions and Rental Agreements?

Before you open an account with AFROX you are required to accept the Terms & conditions for trading with us.

The Rental Agreement shows you what gas you are buying, the rental frequency, and rental price. Once you have completed the account opening form, you will be signing up to a Rental Agreement.

9. My bank account needs more than 1 signature but I want to pay by Direct Debit?

In order to set up a Direct Debit where more than 1 signature is required you must print off a hard copy of the Direct Debit mandate. Please fill this in and email customer.service@afrox.linde.com

10. I would like to set up a Direct Debit, but am confused which options I need to select?

To complete your direct debit setup online, you must have authority to manage the bank account. Please note that accounts requiring more than one signature to authorise payments are not eligible for online direct debit registration.

11.What should I do if I cannot agree to the declaration that the products are solely for my use and will be used in a safe and ethical manner?

In this case, please contact Afrox call center on 0860020202 for more engagement.

12. Can I get duplicate copies of my account opening documentation?

All documentation will be saved in our systems. If you need a duplicate copy, please contact us on 0860020202, email eshop support or complete the contact us form and we can email these to you directly.