For the convenience and comfort of our customers, Afrox HospitalCare offers an extensive delivery service countrywide
• All deliveries are scheduled via our world-class Customer Service Centre (CSC) which can be contacted on 0860 0202
• Our CSC or your local Afrox HospitalCare representative is able to offer advice regarding lead times for our customer deliveries; however, these are naturally influenced by the proximity of our customer delivery points to Afrox distribution hubs .
• Generally all orders placed and approved with the Afrox CSC will be delivered the following day provided that the purchase order has been placed the previous day before 12 noon. Bulk delivery is determined as per a telemetry system and bulk product can be delivered anytime as agreed upon with the customer.
• In general, product will be delivered to a safe and convenient location, given suitable ground conditions within the standard delivery window .
• Afrox will provide a customer representative with the proof of delivery (POD) collection note at the time of delivery and/or collection.
• For hospitals and other large medical establishments, bulk delivery patterns are established and dependent on demand. A minimum stock of 25% or 2 days supply is generally factored in the delivery planning and scheduling
• Afrox will re-ill bulk gases as per requirements by and agreement with the customer, at any scheduled time or day of the week .
• Delivery of gas other than in cylinders shall be effected at the point where it is discharged into the storage equipment at the customer site
• Delivery of gas in cylinders shall be effected at the point where the cylinders are delivered to the customer site as per the Afrox delivery matrix
• Afrox offers the convenience of a cylinder policy that operates on a “full-for-empty” basis. Extra allocations are available, subject to prior arrangement and availability
• Geographical restrictions may apply in locations that are significantly distant from an Afrox filling site.